TERMS AND CONDITIONS

General Conditions of Access

  • The minimum age for entry is 18 years.
  • Teenagers between the ages of 16-18 can only enter if they are accompanied by legal parents or legal guardians and those must sign a liability disclaimer form. The tasting package cannot be sold to persons under 18 years. It is expressly prohibited the consumption of alcoholic beverages by persons under 18 years.
  • Access to visibly alcoholic or behaviorally disturbed persons is not permitted.
  • Access to animals is not allowed.
  • It is not allowed to bring food into the Baths room.
  • Since In Acqua Veritas is a place of relaxation, it is not allowed to enter with mobile phones, cameras or other equipment that can capture sound or image.
  • The use of a low tone of voice while in the baths is strongly advised, to not disturb other users and enjoy this experience in a quiet way.
  • Pregnant women and people with hypotension are not allowed due to the physical conditions inherent in bathing. If you suffer from epilepsy or other situation that could lead to sudden loss of consciousness, we advise you to use the baths under the supervision of another adult accompanying you.
  • The company is not responsible for any injury or accident inside if the terms of use are not respected.
  • The company is not responsible for robberies within the building. You should protect your belongings and leave them locked inside the lockers available.

Terms of use

  • The use of a swimsuit is obligatory. You may bring your own, or purchase one on reception.
  • Showering before accessing the pools is obligatory.
  • A bathing cap is not necessary. Long hair must be taken up.
  • There is one locker available to every guest. You must leave there your belongings.
  • Your shoes must be delivered to the front desk and you must wear the foot protectors provided for as long as you are inside.
  • A bath towel is provided per guest (and bathrobe if included in the chosen experience).
  • There are men’s and women’s changing rooms, but the baths, massage and relaxation are mixed.
  • Diving is forbidden.
  • Always use the steps to get in and out of pools.
  • You can remain inside the baths until 3 hours after the check-in, including the time for the massage and use of changing room.

Massages Information

  • If you book massages and come accompanied, we cannot guarantee that the massages are simultaneous unless you purchase the “duo” package.
  • Massages are performed in a reserved space within the Baths room.
  • You must inform the massage therapist if you are allergic to any product, food or substance or have any in health problem.

Check-in

  • We recommend you to arrive 10 minutes before your reservation. Once your shift is started it is not possible to recover unused time.
  • If you have a reservation and do not show up within 30 minutes after the scheduled time it will be canceled and no refund will be made.

Bookings

  • We recommend that you make your booking in advance: through this web page, or by our bookings email.
  • Our website does not allow bookings for the next 24 hours. To book an experience in the next 24 hours you must use the telephone and contact the reception.
  • To guarantee bookings made via email, telephone or on reception, the full amount will be paid up to 24 hours before the scheduled date.
  • It is possible to reserve the space for private events. Please contact the reception for details and booking options.

Booking cancellation or modification policy

  • Booking cancellation or changes can be made up to a maximum of 48 hours prior to the scheduled date, otherwise the full amount or the gift card will be lost.
  • In the case of group bookings of 10 or more persons, the guarantee, cancellation or modification period will be 8 days prior to the scheduled date.

GIFT CARDS

  • Gift cards can be purchased on the website or at the reception.
  • To use a gift card you must make a reservation in the website or contact the reception.
  • Each card is valid for one year from the day following the date of issue.
  • You can make cancellations or changes up to 48 hours before the booked date and time, otherwise the validity of the card present or the amount deposited as guarantee will be lost.
  • The gift card cannot be converted into cash. We will not refund all or part of the value of gift cards. It must be used in services.